Help centre
Clear answers. No hidden conditions.
Everything you need to know about access, membership, music, downloads, privacy and support inside Glender Circle.
Membership & billing
What is Glender Circle?+
Glender Circle is the official direct-to-fan home for Glender: selected public music, exclusive versions, early releases, stories and digital editions in one controlled platform.
What is the difference between Free and Circle?+
Circle Free gives you an account, selected music, public stories, favourites and access to purchases. Circle unlocks the premium catalogue, early releases, Extended and Cinematic Versions, plus selected member downloads.
How much does Circle cost?+
Circle costs €5.99 per month. Any applicable tax is shown during checkout before payment.
Can I cancel my membership?+
Yes. You can manage or cancel from your membership account. There are no intentional cancellation obstacles or hidden retention flows.
What happens after I cancel?+
Membership access follows the paid billing period shown in your account. Content bought separately remains associated with your account.
Account & access
Where do I find My Circle?+
After signing in, open My Circle from the top navigation. It contains your library, favourites, access level, billing links, purchases and privacy controls.
Why is my real name used in the welcome message?+
The platform prefers your first name or chosen display name. It does not intentionally greet you using a fragment of your email address when a name is available.
I cannot sign in. What should I do?+
Check the email or member name used during registration and try again. If access still fails, use the support contact below so the account can be checked safely.
Can I export or delete my data?+
You can export your Circle profile data from My Circle. Requests for deletion are handled subject to legal retention requirements for invoices, payments and financial records.
Music, streaming & downloads
Do I need to subscribe to hear anything?+
No. Visitors can access public previews and Circle Free includes selected content. The paid level is for the deeper premium archive.
Are WAV or FLAC downloads included?+
Selected releases may include WAV or FLAC access for Circle members or purchasers. Availability is shown on each track or product before download.
Can I share downloaded files with other people?+
No. Downloads are licensed for your personal use unless a product explicitly states different terms. Purchasing or subscribing does not transfer copyright or redistribution rights.
Why is a track locked?+
Each track has an access level. Sign in first; if it is marked Circle, you need an active Circle membership or a separate purchase entitlement.
Will the player continue between pages?+
The player restores the selected track and position when possible. Checkout, login and other sensitive flows may use normal page navigation for reliability and security.
Privacy, payments & support
Does Glender Circle sell my personal data?+
No. Account, consent and purchase data are used to operate the platform and the direct relationship with Glender, subject to the published Privacy Policy.
Will I receive marketing email automatically?+
Marketing consent is separate. You can change it from My Circle. Essential account, payment and security messages may still be sent when required to provide the service.
Are my payment card details stored by this website?+
Card details are handled by the configured payment provider during secure checkout. The WordPress site should not store complete payment card numbers.
How can I contact support?+
Use the contact option below and include the email connected to your Circle account. Never send passwords, complete card details or private access keys.
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Direct support
Your question is not a ticket number.
If the answer is not here, contact the Circle team with the email connected to your account.